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Help Desk Associate

Outer Cape Health Services - Harwich, MA

As a Help Desk Associate, you'll be the go-to guru for all things tech. Reporting to the Chief Strategy Officer, you’ll be at the heart of our IT operations, ensuring our team has the support they need to deliver top-notch patient care.

What You’ll Be Doing:

  • Be the Hero: Act as the first point of contact for IT support, resolving technical issues quickly and efficiently to minimize user disruption.
  • Problem Solver Extraordinaire
  • Collaborative Troubleshooter:
  • Master Communicator
  • Insightful Reporter
  • Onboarding Champion
  • Offboarding Specialist
  • Team Collaborator
  • Inventory Keeper
  • Vendor Coordinator
  • Life Cycle Manager
  • Guidance Provider
  • Documentation Developer
  • Trainer
  • Process Improver
  • Compliance Enforcer
  • Record Keeper
  • And More: Jump in with additional IT-related tasks as needed.

Qualifications

  • Education: High school diploma or equivalent required; a Bachelor’s degree in a related field is a plus.
  • Experience: 6 months to 1+ year in a help desk or IT support role (internships count!). Healthcare IT experience is a bonus.
  • Skills: Strong interpersonal and communication skills with a passion for delivering outstanding user experiences.
  • Technical Proficiency: Familiarity with Microsoft 365, Windows OS, and basic networking (TCP/IP, DNS, VPN).
  • Attention to Detail: Precision and care when handling inventory, onboarding, and offboarding tasks.
  • Problem-Solving: Ability to troubleshoot and resolve common tech issues quickly and calmly.
  • Team Player: Able to thrive independently and collaboratively in a fast-paced environment.
  • Multi-Tasker: Comfortable juggling priorities and shifting gears when needed.
  • Customer-Focused: A natural at providing top-tier customer service and support.
  • Mobility: Must have reliable transportation to travel between sites as needed.

More information and to apply, click here :